Operating model: from chaos to cadence

Transformation fails when process, org design, and metrics are treated as afterthoughts. We start by mapping services and handoffs, then choose a cadence that the business can sustain. The artifacts — RACI, SOPs, and dashboards — come from that reality rather than a template.

• Map the value stream and remove non‑value handoffs.
• Define service standards and escalation paths.
• Instrument the process with a minimal KPI set.