Redesigned onboarding and reconciliation processes. Introduced dashboards for same‑day exception handling. Result: 35% faster onboarding, 40% fewer reconciliation tickets.
Rebuilt pricing and packaging with value drivers and sales playbooks. Result: +18% ARPA and shorter sales cycles.
Implemented vendor failover and service guardrails. Result: 99.95% payout uptime and 25% fewer escalations.